Frequently Asked Questions
Everything you need to know about shopping with Kenneth Cole.
What is your return policy for online orders?
We accept returns of unworn, unwashed, and undamaged items within 30 days of the original purchase date. Items must have all original tags attached and be accompanied by the packing slip.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days. We offer free ground shipping on orders over $100. Expedited and overnight shipping options are available at checkout for an additional fee.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your location and the weight of the order.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options like PayPal, Apple Pay, and Klarna for installment-based payments.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing your results to our charts to ensure the perfect fit for footwear, apparel, and accessories.